What Happens When an Email Bounces?
Still, email services are free and easy. Even without a mobile phone, free internet access, public computers, or in-oce kiosks could fill this gap. While some owners, operators, or manag- ers might not have email, they might have access to text messaging. Sending text mes- sages in place of email is possible. There are services for pushing text messages from your data systems through pay-per-message gate- ways. Check with your IT department or soft- ware vendor for the best approach. Does your agency still generate paper and physical mail in 2023? Making the switch to digital is easily defended considering the obvious savings and convenience. If you are still on the fence, take measure of similarly sized agencies. Corresponding Author: Darryl Booth, Gen- eral Manager, Environmental Health, Accela, 2633 Camino Ramon #500, San Ramon, CA 94583. E-mail: dbooth@accela.com.
A bounced email is a blessing. The mail sys- tems are informing you that your important email was not delivered, either due to a bad or incorrect email address or (infrequently) that their email system is oine. Using a reply-to email address that is mon- itored, either by a human or by your data system, will help you find and fill these gaps. Your data system should record a bounced email. That way, sta can see that the mes- sage was not initially delivered. If the email address was just wrong, fix it and resend. This step might require a call to the operator or even an inspector visit. As a stopgap, agencies can always print and mail the notice via the U.S. Postal Service as a one-time service. What if Our Operators Do Not Have Access to Email? This issue might seem improbable but it does occur. Agencies must navigate these waters thoughtfully, taking care not to inadvertently exclude some operators.
Image © iStockphoto: Devonyu.
Using a “noreply” address is common but less desirable. • Make sure the sender email address is the same as the reply-to email address. And use your agency’s actual domain name. You may have to ask your IT department or software vendor to align the email addresses you use. • Rethink attachments. While sending the invoice or permit as a PDF attachment is convenient, attachments can also impact your spam score. It could be more secure to use a personalized hyperlink (e.g., to your public portal) to view and download the PDF.
Did You Know?
Does your health department need an intern to help with your important work? The National Environmental Public Health Internship Program is a 400-hr paid internship opportunity that links environmental health students with internship placements at qualified health agencies. There is a rolling application process for agencies. Learn more at www.neha.org/nephip.
Show them you are an expert. You are dedicated to environmental health. Earn the Registered Environmental Health Specialist/ Registered Sanitarian (REHS/RS) credential to let your community and employer know just how much. The REHS/RS credential is the gold standard in environmental health. neha.org/credentials
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